Healthcare

Virtual Care Quality & Risk Management Clinical Lead

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Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

We are hiring a Virtual Care Quality & Risk Management Clinical Lead 

Reporting to the Director, Virtual Care, the Clinical NP Lead will play a pivotal role in safeguarding clinical quality and risk management as we advance digitally enabled healthcare.  

The Virtual Care Quality & Risk Management Clinical Lead will design robust frameworks, implement evidence-based policies, and provide actionable insights that ensure our virtual health initiatives meet the highest standards of safety, efficacy, and compliance. 

 

About You 

You are an experienced healthcare professional with a demonstrated track record in clinical risk management, policy development, and quality assurance. You thrive in dynamic environments and excel at cultivating strong relationships across diverse teams and stakeholder groups. 

 

What You’ll Do 

Implement Clinical Risk Frameworks: Work with senior leadership to create and implement comprehensive clinical risk management policies tailored to digitally enabled healthcare programs. 

Drive Quality Standards: Implement virtual care quality management framework, and maintaining compliance with evidence-based guidelines and our Enterprise Quality Framework across broad virtual care services. 

Evidence Appraisal: Conduct rigorous appraisal of clinical trial data and engagement with front line clinicians and subject matter experts to synthesize findings from multiple sources to inform virtual care standards of care. 

Operational Leadership: Lead small multidisciplinary teams both virtually and in person to implement new clinical protocols and engage in change management to align to standards of care. 

Project Management: Guide day-to-day coordination of deliverables; resolve quality and risk issues as they arise. 

Report Generation: Produce clear, concise reports and briefing materials for senior leadership and cross-functional teams on clinical quality and clinical outcomes. 

Stakeholder Communication: Articulate main points effectively to technical, clinical, executive, and external audiences; facilitate meetings to drive consensus on priorities. 

Regulatory Awareness: Monitor developments in legal/regulatory frameworks relevant to digital clinical applications. 

Advanced Clinical Practice (Virtual): Provide comprehensive, client-centered virtual care, including assessing, diagnosing, treating, and following up with patients for a wide range of acute and chronic conditions. This involves conducting virtual video/telephone visits, ordering/interpreting diagnostic tests, prescribing medications within scope of practice, and managing cases across various disease states. 

 

What You’ll Need 

University degree with a concentration in Nursing, Certificate of Nurse Practitioner (PhD preferred), active clinical licence in Canada as a Primary Care Nurse Practitioner 

7+ years’ experience in healthcare sector with proven expertise in clinical risk management and quality assurance 

Demonstrated excellence applying evidence-based methodologies; deep understanding of research rigor (clinical trial appraisal, evidence hierarchy & synthesis) 

Experience leading small teams of varied clinical backgrounds; budget oversight; project management leadership 

Superior oral/written communication skills; expert PowerPoint abilities 

Ability to develop business cases/reports with accompanying analytic models 

Strong problem-solving skills; ability to proactively manage deliverables in fast-paced environments 

Knowledge of Canadian healthcare regulatory frameworks/ecosystem 

Well-developed interpersonal skills; capacity to cultivate relationships at all levels 

 

Nice to Have: 

Previous experience in virtual care and quality improvement management 

Prior involvement in digitally-enabled healthcare or digital health innovation

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l’embauche :

$120,000.00 - $154,000.00 / 120.000,00$ - 154.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for a newly created position. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste nouvellement créé. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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