Senior Specialist, Patient Care - Co-op Student

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Why work at Specialty Health Network? 

Shoppers Drug Mart Specialty Health Network Inc(or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless! 

At Shoppers Drug Mart Specialty Health Network Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

 

   

Loblaw has adopted the following hybrid working model (a combination of working between the office and remotely). Colleagues can work remotely up to 1 day a week, while spending the other 4 days in the office 

 

Basic Function  

 

The Senior Specialist is responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service for all programs. The Senior Specialist will also be engaged for special projects. This colleague is action oriented, tactful, adaptable, and empathetic. 

What you will do 

• Work collaboratively with the Operational Effectiveness team and other stakeholders to identify opportunities for operational efficiency and necessary next steps for improvement 

• Support with the implementation and execution of changes related to Operational Effectiveness and other projects as required 

• Support with special projects and new program launches 

What you will need 

• Currently enrolled in a College Diploma or University degree program (e.g., Healthcare, Life Sciences, Business, or related field)  

• Demonstrated interest in the healthcare or pharmaceutical industry, patient support programs, or healthcare operations  

• Strong computer skills in a Windows environment, including Microsoft Office (Excel, Word, Outlook); experience with CRM systems (e.g., Salesforce) is an asset  

• Bilingualism (French & English) is considered an asset  

• Strong communication skills, both written and verbal, with the ability to interact professionally with internal teams  

• Demonstrated ability to work effectively in a fast-paced, team-based environment  

• Strong attention to detail and organizational skills  

• Ability to analyze and interpret information with guidance and apply basic problem-solving skills  

• Demonstrates initiative, adaptability, and a willingness to learn  

• Ability to manage time effectively and prioritize tasks. Availability to work flexible shifts between 8:00 AM and 8:00 PM based on business needs 

Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a competitive pay program and online learning through Academy.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Temporary (Fixed Term)

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l’embauche :

$52,000.00 - $71,500.00 / 52.000,00$ - 71.500,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for a newly created position. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste nouvellement créé. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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