Senior Product Manager

Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Senior Product Manager

As the Senior Product Manager, you are a creative problem-solver with a passion for improving the health of Canadians and delivering exceptional customer-facing applications. You will work closely with our Specialty Health Network (SHN) and Digital Health teams to enable product enhancements that address the evolving needs of SHN programs, manufacturers, patients, providers, and colleagues.

The Senior Product Manager will demonstrate strong product and platform knowledge and collaborate with cross-functional teams across the enterprise to define and deliver value through product capabilities and MVPs. You will be skilled at articulating complex strategic concepts to diverse audiences, including senior executives, business stakeholders, and technical teams.

The focus of this role is to drive strategic alignment, establish the long-term product vision and roadmap, and ensure that product capabilities and investments deliver meaningful and sustainable value to SHN.

Job Description

• Work closely with Product Owners and senior leadership to translate strategy into action, breaking down broader SHN product goals into tangible, high-level initiatives and epics within the product backlog.
• Actively contribute to and influence the product roadmap, ensuring it reflects SHN's long-term vision, strategic priorities, and emerging opportunities.
• Own and prioritize a backlog primarily composed of epics, foundational capabilities, and architectural enablers, with prioritization driven by strategic impact, risk mitigation, business value, and long-term value to SHN.
• Continuously evaluate and reprioritize backlog items to ensure the highest-value strategic initiatives remain at the forefront of execution, while balancing immediate feature delivery needs.
• Define epics and high-level user stories with clear strategic intent, demonstrating how they contribute to broader product and business objectives.
• Delegate and/or collaborate with Product Owners and Business Analysts on refinement and granular, feature-level story development and execution.
• Engage with senior leadership, PMO, technical and IT teams, and program stakeholders to articulate the strategic rationale behind product and backlog priorities and secure alignment on key initiatives.
• Identify, assess, and mitigate potential risks associated with product decisions, dependencies, and delivery, where possible.
• Partner with SHN architecture and engineering leads to define and prioritize technical debt reduction and architectural initiatives that improve product scalability, maintainability, performance, and capacity for future innovation.
• Critically assess feature requests and determine their alignment with product strategy, business value, urgency, and overall roadmap priorities.
• Conduct regular feedback sessions with stakeholders and users to ensure product priorities continue to deliver meaningful value to the business and its customers.
• Participate in program leadership meetings and support or lead product-related work, as appropriate.
• Contribute to solution design in partnership with subject matter experts while ensuring alignment with the broader SHN strategy and product roadmap.
• Develop a thorough understanding of the end-to-end customer experience and identify opportunities to improve the experience across all aspects of the product journey.
• Develop and continuously iterate on the digital product strategy, vision, and roadmap, enabling business teams to achieve their strategic and P&L objectives.
• Define and continuously measure core product success metrics and use insights to identify opportunities to iterate on and improve product features, capabilities, and offerings.
• Prioritize and manage multiple initiatives while researching and analyzing relevant client, industry, business, and technical considerations to support effective product decision-making.
• Work with SHN and Loblaw Companies Limited (LCL) stakeholders to identify and support opportunities to integrate and streamline digital health strategies, improving product efficiency, value, and the colleague, patient, and provider experience.
• Facilitate the sharing of local best and leading practices to support the spread, scale, and integration of successful digital and virtual health initiatives.
• Collect and synthesize feedback from users and stakeholders, translating insights into product opportunities, priorities, and development decisions.
• Champion Agile and Product Management best practices while acting as a strong advocate for the customer throughout the product lifecycle.

What You'll Bring to This Role

• Ability to think strategically and long-term, understand market dynamics, and identify opportunities to create differentiated value.
• Strong ability to articulate complex strategic and technical concepts to diverse audiences, including senior executives, technical teams, and SHN program management.
• Proficiency in market analysis, competitive intelligence, and the use of data and insights to inform strategic product decisions.
• Demonstrated ability to guide and align cross-functional teams and stakeholders toward a shared strategic vision.
• Strong understanding of the industry, customer base, and SHN's current and future business models.
• Sufficient technical knowledge to engage credibly with architecture and engineering teams on strategic enablers, technical direction, dependencies, and trade-offs.
• Ability to identify and champion new opportunities that can help shape the future direction of the product.
• Relevant experience in consulting, professional services, product management, digital health, technology, or a related industry role.
• Strong communication, presentation, facilitation, and writing skills.
• Experience in one or more of the following areas: technology and IT operating models; IT governance models and processes; IT strategic sourcing; IT architecture and design, including information management, infrastructure, and applications; and Agile software development, implementation processes, and tools.
• Professional certifications such as Scrum Master or other Agile certifications, PMP, ITIL, TOGAF, or related technology certifications would be considered an asset.
• Strong understanding of product management principles and experience applying established product management methodologies and frameworks.
• Ability to think critically, facilitate effective decision-making, and communicate complex technical solutions clearly to non-technical audiences, both verbally and in writing.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l’embauche :

$100,000.00 - $132,000.00 / 100.000,00$ - 132.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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