Senior Manager, Workflow Optimization & Capacity Planning

Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

This role has shared ownership for the design and quality of the pharmacy labour model and supports planning across Shoppers Drug Mart and Loblaw’s pharmacy network. The Senior Manager keeps the model accurate, current, and defensible; develops the workload model that informs labour budgeting; and helps shape how labour planning evolves as services, workflow, and store operations change.

This is a senior individual contributor role with regular exposure to Finance, Operations, Pharmacy, and field leaders. Success comes from technical ownership, evidence-based influence, and practical execution: improving how pharmacies operate, building and pressure-testing the model, translating findings into planning decisions, and validating assumptions through occasional in-store field work.

What You’ll Do:

Co-own the pharmacy labour and workflow model

• Keep the labour model accurate, current, and defensible as the business changes as part of a broader team

• Architect and rework model logic, drivers, and assumptions as services and operations evolve

• Evaluate the labour and financial impact of initiatives and model changes, and pressure-test benefit cases when the analysis does not support the expected outcome

Validate standards and generate insight

• Run in-store time studies and process analysis to validate and update labour standards

• Combine field observation with operational data to produce weighted benchmarks that reflect how pharmacies actually operate

• Mine operational, labour, and financial data to surface patterns, size opportunities, and translate findings into recommendations leadership can act on

Drive workflow and productivity improvement

• Own improvement workstreams within larger cross-functional programs, from analysis through implementation

• Build shared standards, methods, and decision-support tools that raise the quality of labour planning

• See improvements through to implementation, whether in the labour model, internal planning processes, or store-level workflow

Support enterprise planning and stakeholder alignment

• Lead the labour budget and forecasting cycle, producing the estimates that Finance plans from

• Serve as a key input to the annual planning cycle, making sure initiatives are captured and reflected so corporate and store labour plans hold together

• Engage Operations, Finance, Clinical, and field stakeholders to align on assumptions and support decisions

• Own the decision-support tools operators use for labour and financial scenario planning, and train field teams to use them

• Partner across Finance, Operations, Pharmacy, and the field to ensure model changes translate into practical execution

What You Bring:

• Bachelor’s degree or higher in Engineering (Industrial Engineering preferred), Operations Management, Operations Research, or a similar quantitative discipline

• 7+ years in operations analysis, labour or workforce planning, industrial engineering, or service operations improvement

• Experience with time studies, labour standards, capacity modelling, or equivalent operational measurement methods

• Strong algorithmic coding capability, including the ability to read, modify, test, and document calculation logic in code

• Experience translating operational processes, business rules, and planning assumptions into model logic

• Strong data analysis skills, including the ability to mine large operational datasets to surface patterns and size opportunities

• Track record of owning analytical workstreams within cross-functional programs, including building the evidence case and managing stakeholder alignment

• Comfortable taking and explaining an evidence-based position when stakeholders have competing assumptions or expected outcomes

• SQL proficiency is an asset

• Able to accommodate occasional travel within Canada for in-store field work

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l’embauche :

$120,000.00 - $154,000.00 / 120.000,00$ - 154.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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